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  • Satisfaction de la clientèle d'une entreprise de services lors des prises de rendez-vous [2008]

    Category:
    Tesis
    Authors:
    Yvel Javel
    Directors:
    Diane Riopel , Blanca María Pérez Gladish
    Departament:
    Mathematics and Industrial Engineering. École Polytechnique Montreal
    Date:
    01 of January of 2008